FAQ

We use the latest SSL (Secure Socket Layer) to protect our website and any information retrieved by it. We will only hold the minimum information necessary to process your order safely and securely. We never hold your credit card details or bank details on any of our systems.
Fortunately, we are currently able to deliver products worldwide. However Prices may vary depending on the country that the product will be delivered to. A signature will be required to receive your order.

All orders delivered to uk address will be free of charge and will include tracking. All other orders outside of the uk will have a varying delivery charge.

Under normal circumstances payment will be taken immediately once we dispatch your package.

If for any reason we foresee a delay in delivering your order within our normal timescales we will contact you immediately to advise you and ask you to confirm that you still wish to proceed with your order.

We will keep you informed by e-mail at all stages of the order process from confirmation of order details through to dispatch.

When your order is sent out we will also provide you with a Royal Mail tracking number so that you can monitor its delivery.

If your order has not been dispatched you can cancel by emailing us at contact@harrisonmitchelljewellers.co.uk 24/7

Please quote your order reference number in all correspondence. If your order has already been dispatched see the question below; “How do I return my order?”

Goods must be returned within 14 days from the day your parcel is dispatched. This cooling-off period begins the day your order is confirmed and ends 14 days from the day after you receive your order.
When we dispatch your order you will receive an e-mail containing a Royal Mail tracking number. You can use this to access Royal Mail’s Track and Trace system on their website. This page gives you information of the status of your delivery. All orders are sent using Royal Mail Special Delivery™ Next Day and, depending on your location and the time of year, your order should arrive, at the latest, 3 working days after dispatch. If your item has not been received after this time you can contact Royal Mail direct quoting your Tracking Reference number or contact ourselves. Although we can take no responsibility for any delivery delays or problems out-with our control caused by Royal Mail or any other carrier we will do all we can to help resolve any delivery problems.
All our diamonds are GIA certificated and ethically sourced by our trusted suppliers that we have had long term relationships with.
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